2009年9月24日 星期四

名片禮儀

名片是一個人身份的象徵，人們社交活動的重要工具。因此，名片的遞送、接受、存放也要注意社交禮儀。


名片的遞送

在社交場合，名片是自我介紹的簡便方式。當與多人交換名片時，應依照職位高低的順序，或是由近及遠，依次進行，切勿跳躍式地進行，以免對方誤認為有厚此薄彼之感。。在圓桌上要按順時針方向開始。

遞送名片要表示謙恭，要用兩隻手拿著上方，將名片正面面向對方，雙手奉上，起身遞給。遞送時眼睛應注視對方，面帶微笑，並大方地說：「這是我的名片，請多多關照。」名片的遞送應在介紹之後，在尚未弄清對方身份時不應急於遞送名片，更不要把名片視同傳單隨便散發。





名片的接受

接受名片時應起身，面帶微笑注視對方。接過名片時應說：「謝謝」，然後微笑地閱讀名片，閱讀時可將對方的姓名職街念出聲來，並抬頭看看對方的臉，使對方產生一種受重視的滿足感。然後，回敬一張本人的名片，如身上未帶名片，應向對方表示歉意。在對方離去之前，或話題尚未結束，不必急於將對方的名片收藏起來。




名片的存放

接過別人的名片切不可隨意玩弄或扔在桌子上，也不要隨便地塞在口袋裏或丟在包包裏。應放在西服左胸的內衣袋或名片夾裏，以示尊重。





撇步：



不太適合自己突兀地遞上名片時，可以先向對方要名片，通常對方會很禮貌地向我們要名片，哇啦，機會來了！

How to properly use your business card. About.com, from http://sales.about.com/od/leadgeneration/ht/howbizcards.htm





隨身攜帶別人的名片，適時善用建立初次接觸機會

Ward, S. (n. d.). Carry other people's business cards: Business cards can help you make contacts. About.com, from http://sbinfocanada.about.com/cs/marketing/qt/otherbizcards.htm





您的名片會被丟到垃圾桶嗎？

Zahorsky, D. (n. d.). Does your business card pass the trash test? About.com Retrieved September 22, 2009, from http://sbinformation.about.com/cs/advertising/a/bcardtest.htm





張貼者： 於 1 則留言:
標籤：

2009年9月19日 星期六

參考資訊與網站

將陸續整理CI相關資訊資源，也歡迎大家提供。

張貼者： 於 沒有留言:

選讀文獻

先把相關的文章貼過來，如果您願意的話，可以先選。全文可以自己Google，因為所選列的大部分是實務性雜誌，大部分都可在網路上免費取得。美國專門圖書館學會的Information Outlook系圖應該有訂。Competitive Intelligence Magazine則是SCIP（Society of Competitive Intelligence Professionals）的官方刊物。

Cynthia Cheng Correia在SLA的的Click University講授CI 認證課程，


  • Correia, C. C. (2006, July). Libraries and competition intelligence for management and strategy. Information Outlook, 10(7).
  • Correia, C. C. (2005, January). From LIS to CI: Practices, issues, and recommendations. Information Outlook, 9(1), 38-41.

  • Correia, C. C. (2006, February 21). Competitive intelligence: A practical primer for location intelligence. Location Intelligence.

  • Correia, C. C. (2006, April 15). Getting competitive: Competitive intelligence is a smart next step for information pros. Library Journal, 131(7), 52-53.

  • Correia, C. C. (2008, May/June). Are you 'in the know'? Competitive Intelligence Magazine, 11(3), 42.
  • The mind-shift from LISto CI: What they are & how they can help you transition from (and/or succeed in!) your lis career. (2008, January). Intelligence Inside, 4(1), 1, 14-17.
    Intelligence Inside是SLA的CI Division的通訊刊物，所以可以在網站上找到，其中有關CI的多篇文章（如本篇）的作者都兩匿名的，因為作者分享他的工作經驗，不方便署名。這可能也是CI文章有別於其他文章的地方，千萬不要用一般的觀念，認為匿名文章不好喔，在CI反而很好呢！

Trade Secrets

  • Mathews, J. (2008, March/April). When ethics is no longer a one hour course. Competitive Intelligence Magazine, 11(2), 6-8.
  • Curtis, D. F., & Carter, J. (2008, March/April). Competitive intelligence in the internet era: Legal and ethical considerations Competitive Intelligence Magazine, 11(2), 9-12.
  • Kappes, K., & Wexler, M. (2008). Trade secrets: A legal update. Competitive Intelligence, 11(2), 13-15.
  • Kalinowski, D. J., & Maag, G. d. (2008, March/April). What is everybody afraid of? Competitive Intelligence Magazine, 11(2), 16-19.
  • Ryan, C. (2008, March/April). Waht happens next? A look at future challenges and the role of ci. Competitive Intelligence Magazine, 11(2), 20-25.
  • Gayoso, R. W., & Husar, K. (2008, March/April). Buy-side market intelligence practice: Reflections from high-tech manufacturing. Competitive Intelligence Magazine, 11(2), 26-32.
  • Ben-Atar, D. S. (2004). Trade secrets: Intellectual piracy and the origins of american industrial power. New Haven, CT: Yale University Press. 【這是本書喔】

Communication

  • Leeb, S. (2008, July/August). What happens in competitive intelligence shouldn't stay there: Promoting your function within the organization. Competitive Intelligence Magazine, 11(4), 6-9.
  • Sullivan, M. (2008, July/August). Push competitive intelligence: Nested internal information. Competitive Intelligence Magazine, 11(4), 10-12.
  • Sperger, M. (2008, August). May i have your attention? Competitive Intelligence Magazine, 11(4), 13-16.
  • Borengaser, S., & Jenkins, A. (2008, August). Applying the blue ocean strategy. Competitive Intelligence Magazine, 11(4), 17-22.
  • Ho, H., & Cormier, M. (2008, August). Combining street smarts and book smarts. Competitive Intelligence Magazine, 11(4), 26-30.
  • Abela, A. (2006, November/December). Achieve impact through persuasive presentation design. Competitive Intelligence Magazine, 9(6), 20-22.

Global CI

  • Stanat, R. (2008, May/June). Global ci blueprint. Competitive Intelligence Magazine, 11(3), 6-11.
  • Ryan, C. (2008, March/April). Waht happens next in europe? Strategic challenges and the role of ci. Competitive Intelligence Magazine, 11(3), 15-21.

Sources of Information

  • Calof, J. (2005, March/April). Trade show intelligence. Competitive Intelligence Magazine, 8(2), 18-23.
  • Calof, J. (2005, March/April). Trade show intelligence. Competitive Intelligence Magazine, 8(2), 18-23.
  • Calof, J. (2007, November/December). Mining conference through active dialogue. Competitive Intelligence Magazine, 10(6), 56-57.
  • Calof, J. (2008, September/October). Competitive intelligence: Are we really becoming a profession? Competitive Intelligence, 11(5), 16-20.
  • Calof, J. (2008, May/June). Conference and trade show intelligence goes international. Competitive Intelligence Magazine, 11(3), 22-26.
  • Calof, J. (2008, March/April). Ethics and events for conferences and trade shows: Navigating the black and grey zone. Competitive Intelligence Magazine, 11(2), 45-46, 49.
  • Calof, J., & Wright, S. (2008). Competitive intelligence. European Journal of Marketing, 42(7/8), 717-730.
  • Sources about companies, brands, and competitors. (2004). Journal of Business & Finance Librarianship, 9(2/3), 69-89.
  • Sources for an industry scan. (2004). Journal of Business & Finance Librarianship, 9(2/3), 41-67.

  1. When competitive intelligence is just too much information. (2005, May 4). Knowledge@Wharton.

  3. Arnold., E. (2007, June ). Lions! Tigers! And bears! Oh, my! Competitive intelligence and search analytics. Searcher, 15(6), 8-12.
  4. Barnea, A. (2007, November/December). Predictable surprises and risk management: A role for competitive intelligence. Competitive Intelligence Magazine, 10(6), 19-24.
  5. Berkien, T. (2006, September/October). Transforming information specialists into intelligence professionals. Online, 30(5), 27-31.
  6. Berkman, R. (2006, July ). Monitor global strategic intelligence with silobreaker. The Information Advisor, 18(7), 1-3.
  7. Blenkhorn, D. L., & Fleisher, C. S. (2005, November/December). Outsource competitive intelligence? A viable option. Competitive Intelligence Magazine, 8(6), 14-18.
  8. Britt, P. (2006, November/December). The new competitive intelligence: Raising the confidence quotient KMWorld, 15(10), 10-11, 24.
  9. Butterfield, P. (2006, January/February). How could i be wrong when i was right? Competitive Intelligence Magazine, 9(1), 10-12.
  11. Calof, J. (2008, September/October). Competitive intelligence: Are we really becoming a profession? Competitive Intelligence, 11(5), 16-20.
  12. Calof, J. (2008, May/June). Conference and trade show intelligence goes international. Competitive Intelligence Magazine, 11(3), 22-26.
  13. Calof, J. (2008, March/April). Ethics and events for conferences and trade shows: Navigating the black and grey zone. Competitive Intelligence Magazine, 11(2), 45-46, 49.
  14. Camastro, E. (2008, September/October). 10 steps to selecting the right ci software: A practitioner's perspective. Competitive Intelligence, 11(5), 50-52.
  15. Cavallini, D. (2006, March 15). Analyze this: The evolution of competitive intellligence products for the legal profession. LLRX.com Retrieved September 8, 2009, from http://www.llrx.com/features/analyzethis.htm
  16. Charan, R. (2006, March 30). Sharpening your business acumen. strategy + business.Charles, A. (2007, May/June). Over-reliance on the web for competitive intelligence information. Competitive Intelligence Magazine, 10(3), 23-26.
  17. Chen, H., Chau, M., & Zeng., D. (2002). Ci spider: A tool for competitive intelligence on the web. Decision Support Systems, 34(1), 1-17.
  18. Clegg, H. (2005, May/June). Keeping up with the news: Web clipping and media analysis for competitive intelligence. Online, 29(3), 16-21.
  19. Comai, A. (2007, January/February). Mission not impossible! Define your ci unit position. Competitive Intelligence Magazine, 10(1), 19-23.
  20. Comai, A., & Tena, J. (2007, May/June). Early warning systems for your competitive landscape. Competitive Intelligence Magazine, 10(3), 6-10.
  21. Curtis, P. (2005, February 10). Understanding consumers through online competitive intelligence. FreePint, 176.
  22. Day, G. S., & Schoemaker, P. J. H. (2006, May 15). Scanning for threats and opportunities. Harvard Business School Working Knowledge.
  23. Duncan, S. (2006, July/August). Social networking systems as competitive intelligence tools. Competitive Intelligence Magazine, 9(4), 16-19.
  24. Earls, A. R. (2004, April 5). Winning the name game: Technology tools are helping companies monitor their reputations on the internet. Computerworld.
  25. Fehringer, D. (2006, September/October). Mapping competitive intelligence career trails. Competitive Intelligence Magazine, 9(5), 34-36.
  26. Fehringer, D. (2007, November/December). Choosing and using ci analysis techniques. Competitive Intelligence Magazine, 10(6), 39-41.
  27. Fehringer, D. (2007, January/February). Six steps to better swots. Competitive Intelligence Magazine, 10(1), 54-57.
  28. Fehringer, D. (2007, March/April). Using internal networks to support other corporate units. Competitive Intelligence Magazine, 10(2), 51-53.
  29. Fehringer, D. (2008, March/April). Ethical dilemmas in competitive intelligence. Competitive Intelligence Magazine, 11(2), 36-38.
  30. Fehringer, D., & Wilson, T. (2007, May/June). Conducting proactive competitive intelligence through competitor activity tracking. Competitive Intelligence Magazine, 10(3), 11-14.
  31. Fiora, B. (2002, January/February). Best practices forum: Writing intelligence reports that get read. Competitive Intelligence, 5(1).
  32. Fiora, B. (2004, July/August). The seven deadly sins of ci. Competitive Intelligence Magazine, 7(4), 39-40.
  33. Fiora, B. (2007, January/February). Marketing the competitive intelligence function. Competitive Intelligence Magazine, 10(1), 24-27.
  34. Francis, D. (2004, July/August). Can you use scenarios? Competitive Intelligence Magazine, 7(4), 19-24.
  35. Gilad, B. (2006, November/December). Neither a war, nor a game. Competitive Intelligence Magazine, 9(6), 6-11.
  36. Gilad, B. (2006, March/April). Strategic early warning revisited. Competitive Intelligence Magazine, 9(2), 14-17.
  37. Gilad, B. (2008, September/October). The future of competitive intelligence: Contest for the profession's soul. Competitive Intelligence, 11(5), 21-25.
  38. Glitman, E. (2008, March/April). Analysis tools: Essential components of global competitive intelligence. Competitive Intelligence Magazine, 11(2), 50-51.
  39. Hare, K. (2007, March/April). Collaboration and coordination of competitive intelligence through technology. Competitive Intelligence Magazine, 10(2), 19-22.
  40. Hedin, H., Vaarnas, M., & Vanhala, V. (2007, November/December). Market intelligence for the strategy and planning process. Competitive Intelligence Magazine, 10(6), 25-30.
  41. Herring, J. P. (2006, July/August). Identifying your company's real intelligence needs. Competitive Intelligence Magazine, 9(4), 32-33.
  42. Herring, J. P. (2006, September/October). Kits revisited: Their use and problems. Competitive Intelligence Magazine, 9(5), 12-14.
  43. Herring, J. P. (2007, March/April). How much is your competitive intelligence worth? Competitive Intelligence Magazine, 10(2), 23-26.
  44. Horne, M., & Parks, T. (2004, January/February). Implementing competitive intelligence in a non-profit environment. Competitive Intelligence Magazine, 7(1), 33-36.
  45. Hughes, C. M. (2006, November/December). Pharmaceutical and biotech technology assessment on a slim budget: Secondary sources. Competitive Intelligence Magazine, 9(6), 16-19.
  46. Jackson, A. (2006, March/April). Rss: The ci professional's best friend. Competitive Intelligence Magazine, 9(2), 23-27.
  47. John J. McGonagle, J., & Vella, C. M. (2004, March/April). Competitive intelligence in action. The Information Management Journal, 38(2).
  48. Johnson, S. (2006, July/August). Scenario planning and ci's role. Competitive Intelligence Magazine, 9(4), 41-44.
  49. Johnson, T. (2006, November/December). Why is rss important to you? Competitive Intelligence Magazine, 9(6), 35-37.
  50. Jones, L. (2005, April 12). The wise use of intelligence. The National Journal via Law.com,.
  51. Kalb, C. (2006, March/April). Is CI still ci? The changing face of the profession. Competitive Intelligence Magazine, 9(2), 18-22.
  52. Kalinowski, D. J., & Maag, G. d. (2008, March/April). What is everybody afraid of? Competitive Intelligence Magazine, 11(2), 16-19.
  53. Kendrick, T. (2007). The winning mindset. Business Information Review, 24(4), 228-235.
  54. Kendrick, T., & Blackmore, J. (2001, September/October). Ten things you really need to know about competitors. Competitive Intelligence Magazine, 4(5).
  55. Kinsinger, P. (2008, September/October). Repositioning competitive intelligence: From serving the few to empowering the many. Competitive Intelligence, 11(5), 8-15.
  56. Kirsch, G. J., & Brown, C. F. (2006, January/February). Using patents in competitive intelligence. Competitive Intelligence Magazine, 9(1), 17-21.
  57. Lamont, J. (2001, March ). Building a ci team. KMWorld, 10(4), 10-11.
  58. Lang, A. (2007, November/December). Impact business decisions with competitive intelligence. Competitive Intelligence Magazine, 10(6), 31-34.
  59. Lauria, J. (2008, September/October). Demystifiying counterintelligence: Recognizing and protecting valuable information. Competitive Intelligence, 11(5), 28-32.
  60. Lavengood, K. A., & Kiser, P. (2007, May/June). Information professionals in the text mine. Online, 31(3), 16-21.
  61. Leandri, S. J. (2005, April). Focusing on the competition: Librarians and competitive intelligence are a natural fit. Information Outlook, 9(4), 15-17.
  64. Mathews, J. (2007, September/October). Mock competitions: Changing your solution by studying what the competition might do. Competitive Intelligence Magazine, 10(5), 16-18.
  66. McKenney, P. (2005, November/December). Ci in action: Key steps to building an internal ci function. Competitive Intelligence Magazine, 8(6), 10-13.
  67. Mulligan, D. (2006, September/October). A career in intelligence? Competitive Intelligence Magazine, 9(5), 6-11.
  68. Murphy, C. (2006). Competitive intelligence: What corporate documents can tell you. Business Information Review, 23(1), 35-42.
  69. Myburgh, S. (2004, March/April). Competitive intelligence: Bridging organizational boundaries. The Information Management Journal, 38(2), 46-55.
  70. Naylor, E. (2006, January/February). Introducing cooperative intelligence. Competitive Intelligence Magazine, 9(1), 6-9.
  71. Naylor, E. (2008, September/October). Connecting and collecting through linkedin. Competitive Intelligence, 11(5), 37-39.
  72. Pacifici, S. I., & Armstrong, S. (2007, October 20). Competitive intelligence on a shoestring. LLRX.com.
  73. Pacifici, S. I., & Cavallini, D. (2007, September 28). Competitive intelligence: A selective resource guide. LLRX.com.
  74. Patton, K. M., & McKenna, T. M. (2005, March/April). Scanning for competitive intelligence. Competitive Intelligence Magazine, 8(2), 24-29.
  75. Pikas, C. K. (2005, July/August). Blog searching for competitive intelligence, brand image, and reputation management. Online, 29(4), 16-21.
  76. Porter, A. L. (2007, September/October). Mining the internet for competitive technical intelligence. Competitive Intelligence Magazine, 10(5), 24-28.
  77. Potter, K., & Potter, N. (2007, March/April). Herding butterflies and consultants: Controlling the outsourced collection of intelligence. Competitive Intelligence Magazine, 10(2), 14-18.
  78. Powell, T. W., & Karshner, G. (2006, September/October). Ci 2.0: Expanding the role of intelligence in threat awareness. Competitive Intelligence Magazine, 9(5), 21-27.
  79. Prescott, J. (2006, March/April). Ci and ethics: Either you have it or you don't. Competitive Intelligence Magazine, 9(2), 6-10.
  80. Prior, V. (2006, January 5). Competitive intelligence: An introduction. FreePint, 197.
  81. Raban, D. R. (2007, June 14). Ci: Collaborative intelligence. FreePint Newsletter Retrieved September 18, 2009, from http://www.freepint.com/issues/140607.htm#tips
  82. Rothberg, H. N., & Erickson, G. S. (2006, July/August). Stacking the strategy deck with 'cikm' (seek'em). Competitive Intelligence Magazine, 9(4), 6-11.
  83. Rothwell, K. (2007, November/December). The right questions to ask. Competitive Intelligence Magazine, 10(6), 45-46.
  84. Rothwell, K. (2008, March/April). Ethics: The limits of intelligence gathering. Competitive Intelliegence Magazine, 11(2), 34-35.
  85. Sacks, R. (2005, March ). Anatomy of a phone search: Primary research using the original 'online'. Searcher, 13(3), 42-47.
  86. Sacks, R. (2006, July/August). Phone search: The search goes on, 14(7), 24-29.
  87. Sawka, K. (2005, November/December). The lone ci manager's lifeline. Competitive Intelligence Magazine, 8(6), 6-9.
  88. Schweyer, K. (2008, April ). Competitive intelligence resources in law firms. Searcher, 16(4), 30-39.
  89. Sewell, T. (2006, November/December). Avoiding common ci pitfalls. Competitive Intelligence Magazine, 9(6), 44-45.
  90. Sharp, S. (2000, January/February). Truth or consequences: 10 myths that cripple competitive intelligence. Competitive Intelligence Magazine, 3(1).
  91. Singer, M. (2006, July/August). Why the competitive analyst should report to the ceo (or become famous) Competitive Intelligence Magazine, 9(4), 12-15.
  92. Singh, A., & Beurschgens, A. (2006, January/February). Benchmark your ci capabilities using a self diagnosis framework. Competitive Intelligence Magazine, 9(1), 22-25.
  93. Swanson, J. (2006, January/February). Project management 101: Keeping your head above water Competitive Intelligence Magazine, 9(1), 13-16.
  94. Weiss, A. (2004, March ). Should i spy with my legal eye--or is there a better way? Lawful competitive intelligence for legal professionals. Legal Information Management, 4(1), 13-16.
  95. Weiss, A., & Wright, S. (2006, September/October). Dealing with the unknown: A holistic approach to marketing and competitive intelligence. Competitive Intelligence Magazine, 9(5), 15-20.
  96. Wergeles, F. (2005, March/April). Practical tips for the lone ci practitioner. Competitive Intelligence Magazine, 8(2), 50-51.
  97. Werts, C. E. (2005, April ). On the job with a ci researcher: 'industrial espionage is not the right way to phrase it. Information Outlook, 9(4), 18-21.
  98. Wheaton, K., & Chido, D. (2007, September/October). Evaluating intelligence. Competitive Intelligence Magazine, 10(5), 19-23.
  99. Wheaton, K. J., & Chido, D. E. (2006, November/December). Structured analysis of competing hypotheses: Improving a tested intelligence methodology. Competitive Intelligence Magazine, 9(6), 12-15.
  100. Wilson, T. (2008, March/April). Tools for automating ci collection. Competitive Intelligence Magazine, 11(2), 56-57.
  101. Wilson, T., & Wunderlin, C. (2006, September/October). Creative uses of publicly available sources for effective ci collection. Competitive Intelligence Magazine, 9(5), 28-33.
  102. Wunderlin, C., McGonagle, J. J., & Clayton, C. (2007, March/April). Outsourcing your ci needs. Competitive Intelligence Magazine, 10(2), 7-13.
  103. Zimmerman, K. A. (2003, November/December). Blogging the competition: Weblogs take center stage in CI. KMWorld, 12(10).
張貼者： 於 沒有留言:

課程設計理念

先把圖放上來，文字有空再補。




張貼者： 於 沒有留言:
標籤：

每週進度

  1. 9/17/2009 課程導覽 /Introduction

  2. 9/24/2009 Design CI Process
    請準備六張名片（Business Card）
    Mind Manager 8.0請至MindJet網站下載MindManager 8.0免費30天試用版
    Mindjet mindmanager 8 – Quick Start Guide

    免費的mind mapping 軟體：FreeMind Website
    Mindomo - Web-Based mind mapping software


  3. 10/1/2009 Conduct CI Needs Assessment
    請以MindManager 呈現您Google Partner的結果
    請將您Google partner的結果以MindManager 8.0匯出到word，然後印出來。匯到word時請記得要勾選map overview，然後稍加排版，減少頁數。

  4. 10/8/2009 Develop an Implementation Plan


  5. 10/15/2009 Organize TH CI Team


  6. 10/22/2009 Focus the Intelligence Efford/Sources of Informaiton


  7. 10/29/2009 Gathering Published Information


  8. 11/5/2009 Gathering Internal Information


  9. 11/12/2009 Gathering External Information


  10. 11/19/2009 Analysis: Turning Information into Intelligence


  11. 11/26/2009 Analytical Models and Techniques


  12. 12/3/2009 Patent Analysis


  13. 12/10/2009 Analyzing Your Compary through Benchmarking


  14. 12/17/2009 Packaging Intelligence/Presenting and Using Your Findings


  15. 12/24/2009 Counter-Intelligence/Guarding Your Company Secrets


  16. 12/31/2009 Legal and Ethical Considerations


  17. 1/7/2010
    期末專題報告
    〔可以在報告當週繳交，如果報告後發現有需要修改的地方，可以延至下週繳交〕


  18. 1/14/2010
    期末專題報告
    〔可以在報告當週繳交，如果報告後發現有需要修改的地方，可以延至下週繳交〕
張貼者： 於 沒有留言:
標籤：
訂閱： 文章 (Atom)